This policy explains how to cancel or reschedule a booking, when charges apply, and how refunds are handled for plumbing services and supplied materials.
Last updated: October 2026
You can reschedule a booked visit free of charge by calling or emailing us at least 24 hours before the appointment. We will offer the next available slot.
Cancellations made at least 24 hours before the appointment are free of charge. For cancellations with less notice, or if the plumber arrives and cannot gain access, a missed-visit charge equal to the call-out fee may apply.
If you decide to stop the works after they have begun, you pay for labour already carried out and for materials supplied or ordered specifically for your job. We will make the installation safe before leaving, and that time is included in the final account.
Construction and larger renovation projects may require a deposit to secure materials and scheduling. If you cancel before any materials are ordered, the deposit is refunded in full. Once specific materials have been ordered, their cost is deducted before any refund.
Unused, undamaged materials supplied by FlowFixo can be returned within 14 days of delivery in their original packaging. Custom-cut pipes, special-order items and fittings already installed cannot be returned.
If a repair or installation we carried out develops a fault caused by our workmanship within the warranty period, we will return and put it right at no cost. Where a fault cannot be put right, we will refund the relevant part of the price.
Approved refunds are paid using the original payment method where possible, within ten working days of approval. You will receive written confirmation of the amount and the reason.
To cancel, reschedule or request a refund, contact us at service@flowfixo.com or call 01942-335533, quoting your job reference if you have one.
Questions about this policy? Email service@flowfixo.com or call 01942-335533.