Privacy Policy

This policy explains what personal information FlowFixo collects when you use this website or book our plumbing services, why we collect it, how long we keep it, and the choices you have.

Last updated: October 2026

1. Who we are

FlowFixo provides residential, commercial, service-and-repair and construction plumbing services. In this policy, “FlowFixo”, “we”, “us” and “our” refer to the business operating this website. “You” means any visitor to the website or any customer who requests or receives our services.

2. Information we collect

We collect information you give us directly and a limited amount of information collected automatically when you visit the website.

Contact details — your name, phone number and email address when you call, email or use the service request form.
Job details — the address where work is needed, a description of the problem, photos you choose to send, access instructions and appointment preferences.
Billing records — quotes, invoices, payment status and job sheets linked to your request.
Technical data — browser type, device type, pages visited and approximate time of visit, collected through server logs and essential cookies.

3. How we use your information

We use your information only for purposes connected with your enquiry or job:

to respond to your enquiry and give you a quote
to schedule, carry out and follow up on plumbing work
to send job sheets, invoices and warranty information
to handle complaints, warranty claims and returns visits
to keep the website secure and working properly
to meet legal, tax and accounting obligations

We do not use your information for automated decision-making and we do not send marketing messages unless you have asked to receive them.

4. Legal basis for processing

We process your information because it is necessary to take steps at your request before entering into a service agreement, to perform that agreement, to comply with legal obligations, or for our legitimate interest in running a safe and well-managed business. Where we rely on consent, you may withdraw it at any time.

5. Sharing your information

We share personal information only where necessary:

with the plumber or team assigned to your job
with service providers who host this website, deliver email or store our records, under confidentiality obligations
with professional advisers such as accountants, where required
with authorities, when the law requires it

We never sell, rent or trade your personal information.

6. How long we keep it

Enquiries that do not become jobs are deleted within twelve months. Job records, invoices and warranty information are kept for as long as needed to honour warranties and meet accounting requirements, after which they are deleted or anonymised.

7. How we protect it

The website uses an encrypted (HTTPS) connection. Access to customer records is limited to staff who need it for their work, protected by passwords, and reviewed regularly. No system is perfectly secure, but we take reasonable technical and organisational measures to protect your information.

8. Your rights

You may ask us to:

confirm whether we hold information about you and provide a copy
correct information that is inaccurate or incomplete
delete information we no longer need
stop using your information for a particular purpose

Send your request to service@flowfixo.com. We will respond within thirty days and may need to confirm your identity first.

9. Cookies

This website uses a small number of cookies. Details are set out in our Cookie Policy.

10. Children

Our services are offered to adults. We do not knowingly collect information from children. If you believe a child has sent us personal information, contact us and we will delete it.

11. Changes to this policy

We may update this policy to reflect changes in our services or legal requirements. The date at the top of the page shows when it was last revised.

12. Contact

For any privacy question or request, email service@flowfixo.com or call 01942-335533.

In short

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Questions about this policy? Email service@flowfixo.com or call 01942-335533.